Cili77 Privacy Policy – Malaysian Player Data Protection

01Introduction

This Privacy Policy ("Policy") describes how cili77 ("we", "platform" or "cili77") collects, uses, discloses and protects the personal information you provide when registering and using the services on cili77.asia. cili77 is an online Sports Betting and casino platform operating exclusively for Malaysian players.

We understand that when you create an account with cili77 – whether to enjoy Malaysia Super League betting, wager on the EPL, play baccarat or spin your favourite slots – you are entrusting us with your personal information. We take that trust very seriously. For cili77, privacy is not merely a legal obligation; it is part of our commitment to being a platform that Malaysian players can genuinely rely on.

This Policy applies to all users who access or use any cili77 service, including the website, mobile application (where available) and communication channels such as live chat and support email. Please read this Policy carefully. If you do not agree with any part of it, please discontinue your use of the cili77 platform.

02Information We Collect

Cili77 collects your personal information through several methods depending on how you interact with the platform. The following are the categories of information we collect:

Account Registration Information

• Full name as shown on your identification card.
• Date of birth for age verification (minimum 18 years old).
• An active Malaysian mobile phone number.
• A valid and reachable email address.
• Your chosen username and password.

Identity Verification (KYC) Information

• A copy of your Malaysian identification card or passport.
• Proof of residential address such as a utility bill or bank statement.
• Bank account or e-wallet details for payment purposes.
• Any other supporting documents requested by the cili77 compliance team.

Platform Usage Information

• Your betting and game history on cili77.
• Deposit and withdrawal records including the payment method used – DuitNow, FPX, Touch 'n Go eWallet, GrabPay, Boost or ShopeePay.
• Time and duration of each gaming session.
• Communication logs with the cili77 customer support team.

Technical Information

• The IP address of your device when accessing cili77.
• Type and version of web browser used.
• Device type and operating system.
• Cookie data and general website usage information.
• General location information based on your IP address.

03How We Use Your Data

Cili77 uses the personal information collected solely for legitimate purposes that are relevant to the operation of the platform. The following are the primary purposes for which your data is used:

• Account Management – Creating, verifying and maintaining your cili77 account, and enabling you to log in securely.
• Transaction Processing – Processing deposits via local Malaysian payment methods and withdrawing winnings to your bank account or e-wallet within 15 to 30 minutes.
• Identity Verification (KYC) – Meeting compliance requirements to verify that all players are real individuals who are eligible to use the cili77 platform.
• Fraud Prevention – Detecting and preventing fraudulent activity, money laundering and platform abuse.
• Customer Support – Responding to enquiries, resolving complaints and providing technical support via live chat and email in Bahasa Malaysia.
• Important Communications – Sending account-related notifications such as deposit confirmations, withdrawal alerts and security updates.
• Product Improvement – Analysing usage patterns on an aggregate basis (without identifying individuals) to improve service quality and the cili77 user experience.
• Responsible Gaming – Monitoring gaming patterns to identify players who may need support and to ensure self-exclusion tools function effectively.
• Marketing – Sending promotional offers, bonuses and information about new games at cili77 – you may opt out of marketing communications at any time through your account settings.

Cili77 will not use your personal data for any purpose not stated above without first obtaining your consent.

04Disclosure to Third Parties

Cili77 does not sell, rent or trade your personal information to third parties for marketing purposes. However, in certain limited and legitimate circumstances, we may need to share your information with the following parties:

• Payment Service Providers – Information required to process deposits and withdrawals is shared with approved payment processors such as DuitNow, FPX (Maybank2u, CIMB Clicks), Touch 'n Go eWallet, GrabPay, Boost and ShopeePay. This disclosure is limited strictly to the information needed to complete the transaction.
• Game Software Providers – Gameplay information required to maintain records and ensure fair play may be shared with licensed casino software providers that partner with cili77. These providers are bound by strict confidentiality agreements.
• Authorities – cili77 will disclose personal information when required by Malaysian law, a valid court order, or an official request from a law enforcement agency. We will endeavour to notify you of any such request unless we are prohibited from doing so by law.
• Audit & Compliance Partners – Independent auditors and compliance bodies that verify the fairness of cili77's RNG games may require access to certain game data. This data is typically aggregated and does not identify individual players.

05Data Security

Cili77 implements comprehensive technical and organisational security measures to protect your personal information from unauthorised access, loss, misuse or inadvertent disclosure:

• 256-bit SSL Encryption – All communications between your web browser and cili77 servers are encrypted using industry-standard 256-bit SSL, ensuring that data in transit cannot be intercepted or read by third parties.
• Two-Factor Authentication (2FA) – cili77 offers an additional layer of security through 2FA, which can be enabled via your account settings to prevent unauthorised access even if your password is compromised.
• Real-Time Security Monitoring – cili77's systems are continuously monitored to detect suspicious activity, unauthorised access attempts and fraudulent patterns as quickly as possible.
• Internal Access Controls – Only authorised cili77 staff who require access to personal data for their approved work purposes are permitted to view it. All access is logged and regularly monitored.
• Secure Data Backup – Your data is backed up regularly and stored in a secure environment to ensure service continuity and disaster recovery.

While cili77 implements industry-leading security measures, no system can guarantee absolute 100% security. In the event of a data breach affecting your personal information, cili77 will notify you as promptly as possible and take appropriate remedial steps in accordance with applicable legal requirements.

You also play an important role in keeping your account secure. Use a strong, unique password, never share your login credentials with anyone, and always log out when you are done — especially on shared devices.

06Cookies & Tracking Technologies

Cili77 uses cookies and similar tracking technologies to enhance your experience on the platform, ensure proper functionality and analyse overall usage patterns. The following are the types of cookies we use:

You can manage and delete cookies at any time through your web browser settings. Please note, however, that disabling certain cookies may affect the functionality of the cili77 platform and your overall gaming experience.

07Data Retention & Deletion

Cili77 retains your personal information for as long as necessary to fulfil the purposes outlined in this Policy or as required under Malaysian law. In general:

• Active account data is retained for as long as your account remains active with cili77.
• Financial transaction data, including deposit and withdrawal records, is retained for a minimum of 7 years for legal, tax and audit compliance purposes.
• Communication logs with the support team are retained for 2 years for reference and service quality improvement purposes.
• KYC and identity verification data is retained for a minimum of 5 years following account closure in accordance with Malaysian legal requirements.
• Once the minimum retention period has passed, data will be securely deleted or anonymised.

If you close your cili77 account, we will process your data deletion request within 30 working days, subject to applicable legal retention obligations. Data required for legal, compliance and fraud prevention purposes may be retained even after account closure.

08Your Rights as a User

As a cili77 player, you have the following rights regarding your personal information in accordance with the Personal Data Protection Act 2010 (PDPA) Malaysia:

• Right of Access – You have the right to request a copy of the personal information we hold about you.
• Right to Rectification – You have the right to request correction of any inaccurate or incomplete personal information held in cili77's records.
• Right to Erasure – You have the right to request the deletion of your personal information, subject to any applicable legal obligations.
• Right to Object to Processing – You have the right to object to the processing of your data for direct marketing purposes at any time.
• Right to Withdraw Consent – You may withdraw consent for certain data processing at any time, though this does not affect the validity of any processing that took place prior to your withdrawal.

To exercise any of the rights above, please contact the cili77 support team via live chat or email at support@cili77.asia. We will process your request within 30 working days. Identity verification may be required before we can action requests involving sensitive data.

09Privacy Policy Amendments

Cili77 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, new legal requirements or platform service expansions. The latest version of this Policy will always be available at cili77.asia/privacy-policy with the effective date clearly indicated.

For changes deemed material, cili77 will endeavour to notify you via an in-platform notification or email at least 7 days before the amendment takes effect. Your continued use of the cili77 platform after the effective date of any amendment constitutes your acceptance of the updated Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal information. If you have any concerns about the changes made, please contact the cili77 support team for further clarification before continuing to use the platform.

10Contact Us

If you have any questions, concerns or complaints regarding this Privacy Policy or the way cili77 handles your personal information, please reach out to us through the following channels:

Cili77's privacy and compliance team takes all personal data enquiries seriously and is committed to providing accurate and satisfactory responses. For further information about your rights, please also refer to our Terms & Conditions and Responsible Gaming ours.